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Trouble over the IKK app: Merchweiler insured is fighting for solutions!
Find out why Peter Meisberger from Merchweiler is dissatisfied with IKK Südwest and what digital solutions the health insurance company offers.
Trouble over the IKK app: Merchweiler insured is fighting for solutions!
Peter Meisberger, a long-time member of IKK Südwest from Merchweiler in the Neunkirchen district, is currently expressing his dissatisfaction with the health insurance company. While he found the previous online correspondence with the IKK to be comfortable, his impression has apparently changed. Meisberger has so far taken advantage of the digital offerings provided by the health insurance company, but recent difficulties with the IKK app seem to have unsettled him.
The IKK Südwest has introduced the online office, which enables insured persons to clarify their concerns regardless of time and location. The platform is optimized for both smartphones and tablets and includes numerous features, including the ability to securely send messages and documents and submit applications online.
Advantages of online business
Other benefits include access to the IKK TravelFit international travel insurance and access to the contact details of your personal customer advisor. Insured persons can also request a new electronic health card and have access to the customer magazine “For me”, which contains current information and offers.
- Online-Anträge stellen
- Einreichen quittierter Rechnungen für Geburtsvorbereitungskurse
- Online-Hautcheck mit einem Hautarzt
- Personalisierter Downloadcenter
In order to use the advantages of the online office, registration is required. This can be done using the eID function on your ID card or by post within a few days. Despite these positive aspects, Meisberger complains that he is currently encountering problems that affect the use of the app.
The plan is to use an explanatory video to better guide customers through the functions of the online office. Nevertheless, it remains unclear how IKK will address future difficulties on the platform in order to regain the trust of insured parties.